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Types of procedure

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Normative References


Dlgs 33/2013 – Article 35, subparagraph 1 and 2 – Publication requirements relating to administrative procedures and checks on the affidavits and the acquisition of data Office
1. Public administrations publish data about the types of jurisdiction proceedings. For each type of proceedings are published the following information:
in) a short description of the proceedings containing all useful references;
b) the organizational unit responsible for the investigation;
c) the name of the person in charge of the proceedings, along with phone numbers and the institutional mail box, as well as, where different, the Department responsible for the adoption of the final decision, with the name of the Office Manager, along with their phone numbers and to the institutional e-mail;
d) for proceedings at the request of the, the acts and documents to be attached to the application and the necessary forms, including facsimile for self-certification, Although the production instance is provided for by law, regulations or acts published in the official journal, as well as to which offices contact information, timetables and means of access with the address designation, of the numbers and of institutional e-mail boxes, submitting instances;
and) the manner in which interested parties can obtain information concerning proceedings in progress that concern them;
f ) the period laid down in the legislation of the proceeding to conclude with the adoption of a measure, and every other term relevant procedural;
g) the proceedings for which the measure of Administration can be replaced by a declaration by the person concerned, that is, the procedure may end with the silent consent of the Administration;
h) the remedies, Administrative and judicial review, recognized by law in favour of the person concerned, during the proceedings and towards the final measure or in cases of adoption of the measure beyond the predetermined deadline for its conclusion and ways to activate them;
the) the link to access the service on line, If it is already available on the network, or the timing of its activation;
l) the arrangements for conducting any required payments, with the information referred to in article 36;
m) the name of the person to whom it is attributed, in the event of inaction, replacement power, and how to turn that power, with indication of the numbers and of institutional e-mail boxes;
n) the results of customer satisfaction surveys conducted on the quality of the services provided through different channels, It noted its progress.
2. Government agencies may not require the use of forms and templates that have not been published; in case of non-publication, the proceedings can be started even in the absence of such forms or forms. The Administration cannot reject the application on the non-use of forms or forms or failure to produce such records or documents, and must invite the applicant to supplement the documentation in a reasonable period of time.



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